POINTS/GIFTS/MESSAGES TO CHILDREN

Q: How will I know that a gift has been sent to the children?
A: You will receive an email that confirms that a gift has been sent to a child in the Heroes Circle from heroapp-gifts@heroescircle.org. Included in that email will be a photo of the actual gift that the child will receive on your behalf.

Q: How many points can I earn in each session?
A: You have an opportunity to earn 100 points with each experience: 50 points for Beast BB, 50 points for Child BB, 20 points when you send a thank you card, 15 points for completing the surveys before and after your experience. Bonus 100 points for completing a questionnaire.

Q: What if I don’t complete all of the actions?
A: If you don’t go through with the entire app experience, you’ll still receive points for the actions you did complete.

Q: How exactly will the children receive my message?
A: The children are able to see your thank you messages through a secure app developed specifically for the children in the Heroes Circle.

PRIVACY & DATA PROTECTION

Q: How is my information protected?
A: Your privacy is our number one concern. Due to the sensitive nature of this app, we have emphasized the safeguarding and responsible use of your information. This is especially true of personally-identifiable information (PII), or information that could potentially identify a specific individual.

For full details of how your information is protected, you can visit https://heroescircle.org/hero-app/privacy-policy

Q: What kind of data is being tracked in this app and how will it be used?
A: We primarily track three categories of data:

1. We track your pre- and post-Breath Brake survey responses and your survey responses. This information helps us improve the app and understand more about how it helps users.
2. We track information that is associated with your profile. That helps ensure that you have a smooth experience within the app.
3. Finally, we collect technical data about how you interact with the app. We work with a third-party research partner to analyze this usage data. Before data is shared with them, any personally-identifying information is removed, grouped with other app users’ data, and randomized so that the aggregate data can be analyzed without tracing it to an individual app user.

For full details, you can visit https://heroescircle.org/hero-app/privacy-policy.

Q: Why do you need my location?
A: The thank-you messages that you generate in the app are displayed to the children using a digitally-rendered globe. The rendering shows the origin point of the thank-you message and simulates its delivery to the child’s location.

We request your city, state and country location to pinpoint the origin of the thank you messages you send to the children of the Heroes Circle. If you choose not to share this information, the rendering will default to a Detroit, Michigan, USA origin point.

Q: Who will see my information?
A: Survey results may be accessed by the Chief Innovation Officer and the Chief Medical Officer at the Heroes Circle for research purposes. We work with a third-party research partner to analyze usage data for the app. Before data is shared with them, any personally-identifying information is removed, grouped with other app users’ data, and randomized so that the aggregate data can be analyzed without tracing it to an individual app user.

For full details of how your privacy is protected, you can visit https://heroescircle.org/hero-app/privacy-policy

Q: What if I lose my phone?
A: If you lose your phone, you can download the app on your new device and sign in using the unique identifier that you used upon setting up your account. Your usage history and points will be available to you once you sign in.

TECHNICAL

Q: How can I download the app?
A: You can download the app through the Apple Store or Google Play.

Q: Can I use the app on my desktop or tablet/iPad?
A: The HERO App is not currently supported on desktops, tablets, iPad, or smartwatches.

Q: Whom can I contact for technical support?
A: If you have a technical support issue, please email us at heroapp-faq@heroescircle.org.

Q: Which devices can I use to sign in to the HERO App?
A: You will be able to sign in from any iPhone or Android with your username and password. The HERO App is not currently supported on desktops, tablets, iPad, or smartwatches.

Q: Does the app support multiple accounts?
A: The app is designed to support a single user’s account per device.

IN-APP EXPERIENCE

Q: How much time does an app exercise take?
A: The app experience is designed to be unique for each user. Users can expect to spend anywhere from three to eight minutes depending on their level of engagement.

Q: Can I change the voice of the beast?
A: That feature is not available for this version of the app.

Q: What if I don’t complete all of the actions within the app?
A: If you don’t go through with the entire app experience, you’ll still receive points for the actions you did complete.

Q: Do I have to log in every time I want to use the HERO App?
A: To protect your privacy, you are automatically logged out after you close the app. You will be required to provide your username and password each time you want to log in.

Q: Will my current session be saved?
A: Your progress within the app is automatically saved. However, if you leave the app while taking a Breath Brake you will need to restart the Breath Brake experience from the beginning when you log back in.

Q: Can I change my login information?
A: Yes, you will be able to change your email and password within the app’s settings. If you forget your password, please follow the prompts within the app. You will receive an email from heroapp-password@heroescircle.org with a temporary password.

Q: Do I have to choose a new beast every time?
A: Each beast is designed to elicit a different emotion. We encourage you to explore all of the different beast options to find the one that best meets your needs.

Q: How can I go right to the beast experience?
A: From the main menu, you can choose “Confront My Beast” and go directly into the beast experience.

Q: What if I don’t want to do the beast experience?
A: If you do not wish to engage in the beast experience, you can choose “Take a Breath Brake” where a child will guide you through a Breath Brake instead of “Confront My Beast”.

Q: What if I don’t feel better after I go through the experience?
A: You will have the ability to take as many Breath Brakes as you need, either with a child guide or another beast of your choosing.

Q: Can I use the app more than once per day?
A: You can use the app as many times as you wish each day.

Q: Can I talk live with a counselor? Can you provide a list of counselors/resources?
A: The HERO App is not a substitute for clinician- or counselor-based care. If you need support for mental or substance use disorders and do not currently have access to a clinician or counselor, we suggest the following resources:

• FindTreatment.gov is a confidential and anonymous resource for persons seeking treatment for mental and substance use disorders in the United States and its territories.
• 988 Suicide & Crisis Lifeline offers free and confidential support for people in distress, 24/7.
• Call or text 988 to access National Helpline offers treatment referral and information, 24/7. Call 1-800-662-HELP (4357).

IN-APP SURVEYS

Q: How often do I have to take surveys?
A: There are two types of surveys within the HERO App. The Breath Brake surveys are prompted at the beginning and end of each Breath Brake. The Questionnaire is prompted a maximum of four times within an eight-week experience.

Q: Do I have to complete the surveys?
A: We ask that you complete all surveys within the app so that we may learn more about your and other users’ experience. Your feedback is very important. It helps us improve the app so that it can be helpful to you and others.

Q: Who will see my survey results?
A: Your survey results will be visible to the Chief Innovation Officer and the Chief Medical Officer at the Heroes Circle. Any identifying information will then be removed from survey results, grouped with other app users’ responses, and randomized so that the aggregate results can be analyzed by our research partner.

For full details of how your privacy is protected, you can visit https://heroescircle.org/hero-app/privacy-policy

Q: How will my survey results be used?
A: Your survey results will help us learn more about your experience so that we can improve the app for you and others. For full details of how your privacy is protected, you can visit https://heroescircle.org/hero-app/privacy-policy

Q: Is there a cost to sign up?
A: The HERO App is free to use.

ABOUT THE HEROES CIRCLE

Q: What is the Heroes Circle?
A: The Heroes Circle is a global healing and wellness initiative inspired by the children of Kids Kicking Cancer, a 501(c)(3) non-profit organization that offers evidence-based martial arts therapy to kids. For more than twenty years, our story has been about helping people in pain find their power, peace and purpose.

In 1999, Rabbi Elimelech Goldberg started Kids Kicking Cancer in response to the amazing benefits he found that martial arts meditation and breathing techniques have for those in great pain and stress — particularly children.

As the program began to develop, parents, doctors, nurses and many others began to comment on the changes they saw in the boys and girls who had joined our classes. These adults were nothing short of mesmerized as they witnessed kids utilizing a technique for taking control of pain, fear and anger. In addition, the children became natural teachers of these methods.
Inspired by the children of Kids Kicking Cancer, the Heroes Circle program teaches meditative breathing, mindfulness and movement, while teaching us how to work through overwhelming emotions like pain, fear and anger.

Q: What do children with cancer have to do with my recovery?
A: In the Heroes Circle program, we learn that we have the ability to not be afraid of our pain, but to connect to an inner power that allows us to breathe in the light and blow out the darkness.
When children in our program feel that they have the power to transcend their pain, they not only lower their pain, but they become an inspiration to the world, giving the children the opportunity to feel their own light, that inner energy, and push out the pain.

Helping the children realize their power changes their lives. And when you face your darkness by breathing in the light and defeating that beast, you honor and support the children. You become part of the Heroes Circle -- part of a family that is growing this light across the globe